Important Membership Details and Frequently Asked Questions
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Each membership includes one qualifying maintenance visit per dog during each monthly billing cycle. Membership visits must be scheduled during available appointment times and are not walk-in services.
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Unused visits expire at the end of each billing cycle. Membership visits do not roll over, accumulate, transfer, or convert into cash, discounts, products, add-ons, or other grooming services.
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Membership visits are designed to support your dog’s regular grooming schedule between appointments. They do not include baths, full haircuts, full body trimming, heavy dematting, significant deshedding, or major coat reshaping.
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Active members receive 10% off select eligible retail items while their membership is active. This discount does not apply to grooming services, memberships, fees, add-ons, special orders, sale items, bundles, or excluded products.
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Memberships are primarily designed for current OnlyPaws clients so I can recommend the right plan based on dogs I already know and protect appointment availability.
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Memberships are priced per dog. Multi-dog households are welcome to join, but each dog needs their own active membership to receive monthly membership benefits.
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Membership visits are scheduled by appointment during available maintenance openings. You can request your monthly visit through your online profile or message OnlyPaws for help finding a time.
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Yes, plan changes may be available based on your dog’s needs and membership availability. If your pup needs more or less maintenance than expected, I can help recommend the best plan.